fg991's Privacy Policy
Your personal information is fully protected with us. We safeguard your privacy through SSL encryption and strict policies.
This Privacy Policy ("Policy") has been prepared on behalf of the fg991 platform ("we", "us", "Service"). This Policy explains in detail what information we collect, how we use it, and how we keep it secure when you use our website, create an account, or access our services.
By using this Service, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our Service.
SSL Protection
All your information is protected by SSL encryption and is completely secure from unauthorized access.
Never Sold to Third Parties
We never sell or transfer your personal information to third parties.
Your Control
You have full rights to view, correct, and delete your data.
Round-the-Clock Support
For any privacy-related questions, contact us anytime via 24/7 live chat or email.
What Information We Collect
fg991 collects the following types of information to operate its services smoothly.
1.1 Information You Provide Directly
When you create an account or use our services on the platform, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details — such as transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
- Communication history with our support team
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and browsing duration
- Usage data collected via cookies and similar tracking technologies
- Referral source (where you came from before arriving at our site)
We never collect unnecessary information. We only collect what is needed to provide the service, verify identity, and ensure security.
How Collected Information Is Used
fg991 uses your information only for the following legitimate purposes.
Account Management: To create, verify, and maintain your account.
Service Improvement: To improve our gaming experience, technology, and quality of service.
Financial Transactions: To process and verify deposits and withdrawals.
Age Verification: To ensure that only individuals aged 21 or above can use our services.
Customer Support: To respond properly to your questions, complaints, and requests.
Security: To prevent fraud, money laundering, and unauthorized access.
Responsible Gaming: To identify signs of excessive play and provide necessary support.
Legal Obligations: To comply with applicable laws and regulations.
Cookies and Tracking Technologies
fg991 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve your experience.
3.1 Cookies We Use
- Essential Cookies: These cookies are necessary to ensure basic website functionality. They are used to maintain login sessions and keep security features active.
- Functionality Cookies: These cookies are used to remember your preferences and settings, making your future visits easier.
- Analytics Cookies: These cookies help us understand how the website is used and improve our services.
3.2 Cookie Control
You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.
Sharing Information with Third Parties
fg991 does not sell or rent your personal information to third parties. However, certain information may be shared in the following limited circumstances.
4.1 Service Providers
We may share limited information with trusted third-party service providers who assist us with the following:
- Payment processing — to verify transactions via bKash, Nagad, Rocket, Upay, and bank transfer
- Managing technical infrastructure and server maintenance
- Fraud prevention and security verification tools
- Customer support software management
All these third-party providers operate under strict confidentiality agreements and may only use your information for the specified purpose.
4.2 Legal Obligations
If there is an obligation to provide information through law enforcement authorities or a court order, the necessary information may be shared to comply with applicable law.
4.3 Business Transfers
In the event of a business merger or acquisition, your information may be transferred. In such a case, all terms of this Policy will continue to apply and you will be notified in advance.
All third parties we work with are required to meet our strict privacy standards. Protecting your information is our highest priority.
Data Security Measures
To keep your information secure, fg991 follows industry-standard technical and organizational measures.
SSL/TLS Encryption
All data transmission on our platform is protected by SSL/TLS encryption. All information sent between your browser and our servers is encrypted.
Secure Server Storage
Your personal information is stored on secure servers. Sensitive data stored in the database is kept in encrypted form and can only be accessed by authorized staff.
Access Control
Access to your information is strictly controlled. Only staff members who need it for their work and who are bound by confidentiality agreements can access your information.
Regular Security Reviews
Our security systems are regularly reviewed and updated. We use the latest security technologies to ensure protection against emerging threats.
Please note that 100% security on the internet cannot be guaranteed. You also need to take responsibility for your account's security — use a strong password and never share your login details with anyone.
Data Retention Period
fg991 retains your information only for as long as necessary to provide the service or to meet legal obligations.
- Account Information: For as long as your account is active and for the period required by applicable law after the account is closed.
- Financial Transaction Records: For the period required to comply with financial regulations.
- Communication History: For a defined period to maintain customer service standards.
- Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed; others remain active for a set period.
After the defined period, your information is securely deleted or anonymized.
Your Rights & Control
Regarding your personal information at fg991, you have the following rights:
Right to Access
You have the right to see what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Correction
If any of your information is incorrect or incomplete, you can contact us to have it corrected.
Right to Deletion
In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
In certain cases, you can object to the processing of your information, particularly in relation to marketing communications.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your data be temporarily restricted.
To exercise any of your rights or to make a related request, contact our support team via live chat or email: [email protected]
Privacy Protection for Minors
fg991 is a service for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and all collected information will be deleted.
If you believe that a minor is using our service, please notify us immediately at [email protected]
International Data Transfers
fg991 primarily serves players in Bangladesh. Some of our service providers may be located in other countries. In such cases, we ensure that:
- Data transfers are always completed under appropriate protective measures.
- The receiving party is contractually bound to maintain our privacy standards.
- SSL encryption remains active during data transfer.
Changes and Updates to This Policy
fg991 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:
- Publish the updated date on this page.
- Notify registered users via email.
- Clearly communicate the nature of the changes.
If you continue to use the service after changes are published, it will be assumed that you have accepted the revised policy. We therefore encourage you to visit this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our customer service team is available 24 hours a day, 7 days a week.
Live Chat Support
For the fastest response, use our 24/7 live chat. Support is available in both Bengali and English.
Email Contact
For detailed privacy-related requests, email us at: [email protected]
We will do our best to respond to your privacy requests as quickly as possible. To learn more about our responsible gaming policy, visit the Responsible Gaming page.