fg991 Terms & Conditions

fg991 is an online gaming platform providing entertainment gaming services for players in Bangladesh. These terms and conditions serve as a legal agreement between fg991 and the user. By accessing the platform or creating an account, you are fully accepting all of these terms.

All services offered on fg991 — including slot games, live casino, cricket betting, fishing games, and any other gaming products — are covered by these terms. Separate rules may apply to specific promotions or services, but the main terms remain in effect in those cases as well.

The following eligibility conditions must be met to participate on fg991:

• You must be at least 21 (twenty-one) years of age.
• You must be located in a country or region where online gaming is legally permitted.
• You must have a valid personal bank account or mobile banking account.
• You are of sound mind and are participating on this platform of your own free will.
• Your account has not previously been cancelled or suspended for any reason.

Minors (under 21) are strictly prohibited from creating an account or participating in gaming. If any user provides a false age, their account will be closed immediately and all deposited funds may be forfeited.

To open an account on fg991, accurate and complete personal information must be provided. Each individual may hold only one account. Creating multiple accounts is strictly prohibited and may result in account suspension.

3.1 Information Required at Registration

• Full name (as on national ID card)
• Date of birth
• Valid mobile number
• Email address (if applicable)
• Preferred payment method

3.2 Account Security

It is your own responsibility to keep your account password and login details completely confidential. Do not share your login details with anyone else. If you notice any unusual activity on your account, contact fg991 support immediately.

3.3 Identity Verification

fg991 may request documents for identity verification at any time to ensure security. Required documents may include a national ID card, passport, or other government-issued ID. Withdrawals may be temporarily held until verification is complete.

All financial transactions on fg991 are conducted in Bangladeshi Taka (BDT). Accepted payment methods on the platform are: bKash, Nagad, Rocket, Upay, and bank transfer.

4.1 Deposit Terms

• Minimum deposit amount: ৳200 for each method
• You must use a payment account registered in your own name when making a deposit
• Deposits from third-party accounts are not accepted
• Deposited funds must come from a legitimate source

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500
• Withdrawals are generally processed within 5–30 minutes
• Withdrawals must be made using the same method used for the deposit
• Withdrawals may be restricted until active bonus wagering requirements are met
• Withdrawals may be delayed if identity verification has not been completed

4.3 Anti-Money Laundering

fg991 complies with anti-money laundering and anti-financial crime regulations. Suspicious transactions may be reviewed and authorities may be notified if necessary. Deposits are for gaming purposes only — requests to withdraw large amounts immediately after depositing may be considered suspicious.

fg991 offers various bonuses and promotional offers for new and regular players. Each bonus is governed by specific rules.

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit — up to a maximum of ৳10,000.

• Example: Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Example: Deposit ৳22,000 → bonus capped at ৳10,000 → total balance ৳32,000

5.2 Wagering Requirement

A 25x wagering requirement applies to all bonuses. The wagering requirement is calculated on the bonus amount only, not on the deposit amount.

5.3 General Bonus Rules

• Each bonus offer expires within a set time period
• Winnings from bonus funds cannot be withdrawn before the wagering requirement is met
• fg991 reserves the right to cancel a bonus if abuse is suspected
• An offer can be claimed once only — other members of the same family or on the same device will not receive the same offer
• VIP cashback and other offers are governed by separate terms

fg991 is committed to ensuring fair play across all games. Our platform uses Random Number Generator (RNG) technology, which makes the outcome of every game completely impartial and unpredictable.

6.1 Game Play Rules

• Each game has its own rules — please read them before starting a game
• If a game is interrupted mid-session due to a technical issue, fg991 will follow the applicable policy
• In the event of any discrepancy in a game result, fg991's server log will be considered final
• For sports betting, the official result of the event applies

6.2 Technical Errors

Wins of an abnormal amount resulting from a technical or software error will not be considered valid. fg991 reserves the right to recover the relevant amount in such situations.

The following activities are strictly prohibited on the fg991 platform and may result in account termination:

• Creating or operating multiple accounts
• Registering under multiple identities for the purpose of abusing bonuses
• Any form of hacking, botting, or use of automated software
• Attempting to manipulate game outcomes
• Providing false or forged identity documents
• Using a third party's card or payment account
• Transferring or selling an account to another person
• Carrying out fraudulent activities against the platform
• Harassing or intimidating other players

fg991 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Evidence of a breach of terms and conditions is found
• Identity verification fails or false information is provided
• Fraudulent or illegal activity is suspected
• By order of a court or regulatory authority
• The account has been inactive for an extended period

8.1 Voluntary Account Closure

You may close your account at any time. Please withdraw your remaining balance (excluding bonuses) before doing so. A self-exclusion option is also available under responsible gaming — see the Responsible Gaming page for details.

fg991 places the highest importance on the privacy of users' personal information. Our SSL encryption technology keeps all transactions and personal data secure. Users' information is not sold or shared with third parties — however, information may be shared with authorities when required by law or for security investigations.

Read our Privacy Policy for more details.

fg991 is an entertainment gaming platform. fg991 will not accept responsibility for the following:

• Financial losses from gaming — all betting carries risk and there is a possibility of losing your entire investment
• Game losses caused by internet disconnection
• Any losses caused by issues with the user's device or software
• Unauthorised access to an account due to the user's own negligence
• Force majeure or unforeseen technical failures

fg991 reserves the right to partially or fully change these terms and conditions at any time. A notice will be posted on the platform for significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms. If any change is not acceptable to you, please close your account and stop using the platform.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

If you have any questions or complaints about these terms and conditions, please contact fg991's support team:

• Live Chat: Active 24/7 around the clock
• Email: [email protected]
• Language: Support is available in both Bengali and English

We will try to resolve your complaint or inquiry as quickly as possible. fg991 believes that long-term trust is built through transparency and communication.